What you should look for in a reliable Stairlift Specialist

There’s a lot to consider when searching for a reliable stairlift specialist but these considerations should help you separate the unworthy from the trustworthy.

When the time comes for you or a loved one to need a stairlift then it’s imperative that you do your research to find the best possible company. A stairlift provides independence and safety to someone who may be in a vulnerable situation, so finding a company that is reliable, professional and trustworthy is vital.

When researching a potential stairlift specialist you should consider:

Industry Experience & Reputation

Generally speaking, if you opt for a long-standing company that is well established with a proven reputation you should be in safe hands. How do you find this out though? Start off by doing some detective work online. It makes sense to see if a company has a professional website, this should give you an indication of how long they’ve been running and what their values are about. A poorly presented website lacking basic information should be cause for concern. The next step is to simply Google their name and look for reviews, ratings and any red flags.


If you’re having a stairlift installed it makes sense to consider the long term from the get-go. To keep your new stairlift in tip top condition it makes sense to choose a company that can offer annual servicing, maintenance and emergency repairs should you need it. Definitely ask about the company’s overall capabilities in your initial conversations.

Quality Assurance

To receive a quality assured service, opt for a company that holds themselves accountable. Many reliable companies that offer consistent quality are Which Trusted Traders – this gives a level of reassurance with transparent customer testimonials and ratings.

Customer Testimonials

Don’t just take the companies word for it, find their customers experiences to help you make an informed decision and build a clearer picture of their values. Typical places to look for unbiased reviews are their Facebook business page, Google and a Which Trusted Trader profile.

Customer Service

The initial customer service that you receive is likely to reflect your ongoing customer experience. If the customer service seems sub-par from the outset, it makes sense to shop around and take a little more time to find the right company. If you commit to a stairlift you will need to liaise with the company to find the right fit for your home and form a relationship to maintain it in the long term so you may be tied to the company for the foreseeable. There are certain red flags to look out for during those initial conversations:

  • Difficult communication – are you struggling to get in touch with them? Perhaps they haven’t rang back when they said they would.
  • Pressure selling – a genuine company shouldn’t apply pressure for you to make a decision on the spot. They should give you the options and allow you to make that decision in your own time.
  • Demeaner – ensure the representative you talk to has a friendly and approachable demeaner.


Can Sykes Stairlifts help?


Please don’t hesitate to contact us for a friendly, no pressure chat about your current situation. Sykes Stairlifts are a family run business and have been established for over 35 years, trading from our Woodseats, Sheffield showroom.

Our installation service have successfully met the professional assessment standard to become a Which? Trusted Trader and we are committed to abide by the Which? Trusted Traders’ Code of Conduct. You can view independent reviews on our Which profile, Facebook page and our website.

As well as offering new and refurbished stairlifts we can:

  • Offer expert repair services
  • Overhaul your stairlift
  • Service your stairlift
  • Offer professional advice
  • Give you great value services
  • Give you a free estimate

We offer stairlifts and stairlift services to Sheffield, Barnsley, Doncaster, Rotherham. Chesterfield, Peak District Derby, Mansfield & Nottingham.