Stairlift questions we’ve been asked the most in 2020

We thought it would be helpful to list and answer the questions we’ve been asked the most throughout 2020.

As a long-standing company who specialises in all things stairlifts there’s not many questions we haven’t been asked. We hold the view that no question is a silly question as we’d rather a customer ask than be left in the dark. For many individuals, until you or somebody you know needs a stairlift the chances are you’ve never encountered one or seen one in action. We understand this and fully expect that there will be questions asked.

2020 has been a year like no other. We’ve seen a shift in people’s priorities, and this has had an impact on the type of questions we’ve been asked.

Here’s the most common stairlift questions we’ve been asked this year:

What COVID-19 measures are you implementing?

If and when an engineer needs to visit your home, please be reassured that we have put additional measures in place to ensure our customers are protected, this includes the following:

  • Temperature checks every morning before work commences.
  • Maintaining social distancing in accordance with the government guidelines.
  • When all our engineers return to work, they will operate independently with their own vans, work tools and hand sanitisation.
  • Appropriate PPE will be worn such as gloves and masks if required.
  • Physical contact with our customers will be avoided – such as handshakes.
  • We kindly request that customers stay away from the engineer in another room whilst we work on your stairlift.
  • Tools and other equipment are cleaned down and sanitized after each use.

Our customer’s safety is our number one priority and we are closely monitoring the Government Guidelines to keep up to date and continue to provide an excellent service with health and safety being our top priority.

How do I know which type of stairlift I need?

This is very much dependent on the shape and size of your staircase, with a choice between straight stairlifts and curved stairlifts or possibly a compact stairlift if your staircase is very narrow. If you don’t know which type of stairlift you need, you can arrange for a FREE home assessment.

Can I have stairlift if my stairs curve?

Absolutely – curved stairlifts are very common and are designed to follow the curves and bends of your staircase. Due to their bespoke nature they are typically more expensive than a straight stairlift system.

Do stairlifts have weight restrictions?

Most modern standard stairlifts have an approximate maximum weight limit of around 18-19 stone (114kg-120kg). Please speak to our team if you require a stairlift with a higher load limit.

How long does a stairlift take to get upstairs?

An average straight staircase journey can take around 30-60 seconds to complete. The slow speed of stairlifts is important to ensure the safety of the user.

Can other people still use the stairs once the stairlift is fitted?

Yes – most modern stairlifts come equipped with a folding seat, armrests and footrest so they can be stored neatly away when not in use.

How long will it take from placing an order to having the actual stairlift fitted?

If time is of the essence and you have made your stairlift choice and have given us the green light we can install in a couple of days. Most times we can install the very next day!


Do you still have a question for our team? If so, please don’t hesitate to contact us for a friendly, no pressure chat about your current situation.

We are a family run business and have been established for over 35 years, trading from our Woodseats showroom. We offer stairlifts and stairlift services to Sheffield, Barnsley, Doncaster, Rotherham. Chesterfield, Peak District Derby, Mansfield & Nottingham.